Home/Buyer’s Guide
Take your time. We did.Four bikes. Three frame styles. Two e-bike classes. One workshop. We put together everything a first-time retro-e-bike buyer needs — from sizing to laws to shipping — so you can ride away with the right bike, not the runner-up.
Step 01 · Find your bike
Answer three quick questions about how you’ll ride. We’ll point you at the bike in the lineup that’s right for the riding you actually do — not the riding you imagine you’ll do.
01 · Roads
If our recommendation doesn’t feel like you, the wrong one’s still here for the talking. Hop into the comparison table below, or call the workshop — a real person who’s ridden every model picks up the phone.
1-888-400-7221 · Tue–Sat · 10am–5pm MT
Step 02 · Compare
Same DNA — Bafang motors, Shimano gearing, aircraft-aluminum frames. The differences live in the geometry, the saddle, and where each bike likes to be ridden.
Café Racer
Scrambler
Cruiser
CompactStep 03 · Sizing & fit
Three measurements decide whether a bike feels like an extension of you or a piece of furniture. Stand against a wall in your riding shoes and take five minutes — it’s worth doing properly.
| Rider Height | Inseam | Best fit |
|---|---|---|
| 5′0″ – 5′4″ | 27″ – 29″ | Ponyboy |
| 5′2″ – 5′8″ | 28″ – 31″ | Vacay Lo-Step |
| 5′6″ – 5′10″ | 30″ – 32″ | Greaser · Vacay Hi-Step |
| 5′9″ – 6′1″ | 31″ – 34″ | Greaser · Outsider |
| 6′0″ – 6′4″ | 33″ – 36″ | Outsider 5.0 |
Not sure where you land? Stand flat-footed against a wall in your riding shoes. Measure floor to crotch — that’s your inseam. Add 1.5″ for clearance, and that’s the maximum standover you want.
Still on the fence? Book a 30-minute fit appointment at the Calgary showroom — free, no commitment.
Book a fittingStep 04 · Range & battery
Marketing range numbers are measured in laboratory conditions by a 150-pound test rider riding in a straight line on flat pavement at half the assist level. Real life isn’t that. Here’s how to read the numbers.
Watt-hours is the only number that matters when comparing batteries. Multiply volts × amp-hours: the standard 48V 13Ah pack is 624 Wh — fitted across Greaser Classic / Springer, Outsider 4.0, Vacay, and Ponyboy. The 48V 17.5Ah pack (Greaser Limited, Outsider 5.0, Outsider MX) is 840 Wh, about 35% more range. The Outsider 5.0 can be optioned with an extended 48V 20Ah pack — 960 Wh.
Add 50 lb to the rider and range drops about 10%. Two passengers' worth of groceries in panniers, another 5%. Headwind, hills, cold weather, fat tires — they all draw more current. Plan conservatively.
Pedal-assist Level 1 sips. Level 5 chugs. Throttle-only riding (Class 2) is the most demanding mode — expect to halve the advertised range if you never pedal. Most owners ride at Level 2–3 and pedal lightly.
Realistic range calculator
Adjust the variables to your reality. The number you’ll see is the range our service team would quote you on the phone — not the marketing number.
65 km · one charge
Step 05 · The Rules
E-bike laws look complicated but break down into three classes that decide where you can ride. None of our bikes require a licence, registration, or insurance — but bike-path access varies by city.
Class 1
Motor assists only while you’re pedalling. The most permissive class — legal on essentially every multi-use trail in North America.
Class 2
Pedal-assist plus a throttle that works without pedalling, capped at 20 mph. The category most retro e-bikes live in. Some bike-path access restrictions in dense cities — always check local bylaws.
Class 3
Pedal-assist up to 28 mph; throttle (if present) still capped at 20 mph. Faster commuting; trade-off is reduced trail access in some jurisdictions. Class 3 is a US classification — not yet recognised in Canada.
Step 06 · Ordering
What you should know before you click order — shipping, assembly, payment, returns, and what happens if something on the bike goes wrong in year three.
Every bike ships free across Canada and the continental United States. Crated, insured, tracked. Typical transit: 4–7 business days from Calgary.
How shipping works →Bikes arrive with the wheels, handlebars, saddle, and pedals to install. All tools included. Most owners finish setup in 30–45 minutes — or any local bike shop will do it for ~$80.
Unboxing video →Financing partners aren’t available at this time. We’re working on rolling out pay-in-4 and longer-term options later this year. Until then, payment is by card or bank transfer at checkout.
Not yet available — watch this spaceThree years on the frame. Two years on the battery and motor. One year on the controller. The leather saddle has a lifetime craftsmanship guarantee. North American service network — no shipping the bike back to us.
File a claim →Step 07 · Customise
Every bike configurator lets you pick the colourway, saddle, grips, and add-ons before the frame is assembled. A few of the most popular — rear racks, leather panniers, brass headlamps — are pictured here.
Step 08 · Talk to a human
The Calgary showroom is where every bike gets test-ridden, dialled in, and prepped for shipping. A real person — usually a rider, sometimes the founder — picks up the phone and answers email. Three ways to talk to us before, during, or after you buy.
Where you can ride every model, talk through the build, and have it customized before it ships.
Frequently asked
Pulled from the inbox. If yours isn’t here, the workshop line gets you to a person fast.
For most first-timers we recommend the Ponyboy or the Vacay Lo-Step. Both have approachable geometry, gentler motor curves, and a lower standover so you can put both feet on the ground at lights. They're also the most forgiving for someone still figuring out the throttle.
Yes. The Calgary showroom keeps a demo of every model — book a 30-minute fitting at the showroom and ride them back to back. If you're not in Calgary, our authorised dealer network covers most of North America; the dealers page lists test-ride locations near you.
Thirty-day ride-it-and-decide return policy. Ride the bike, take it on a real commute, do the things you'd actually do. If it isn't right, we issue a return label and refund — including the original shipping. We'd rather take a bike back than have it sit in a garage.
Two paths. Any local bike shop can service the mechanical parts — brakes, gears, wheels, headset — because we use industry-standard components throughout. For electronics (motor, battery, controller, display) we have a parts network and a phone diagnostic line; most fixes are done in 48 hours.
Lithium-ion packs are rated for roughly 800–1,000 full charge cycles before noticeable capacity loss. For a daily commuter that's about five years; for a weekend rider, ten or more. Replacement packs are $499 and slot in without tools.
NOT AVAILABLE AT THIS TIME. We don't currently offer financing. Payment at checkout is by credit or debit card or bank transfer. We're actively working on adding pay-in-4 and longer-term financing options later this year — sign up to the newsletter and we'll let you know the moment it goes live.